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Dialogue and Co-creation with Our Stakeholders

Values are constantly changing for our customers and society. To supply products and services that deliver real value, NEC needs to incorporate processes for dialogue and co-creation with stakeholders into its corporate activities.

Our commitment to promoting dialogue and co-creation with stakeholders is embedded in the concept of “Orchestrating” as stated in our Purpose, “Orchestrating a brighter world” within the NEC Way.
The following are examples of the main dialogue and co-creation that we conducted in fiscal 2023.

  Themes and objectives Communication method Reference
Customers
  • Contribution to resolving social issues through business activities
  • Customer satisfaction (CS) activities aligned to customer characteristics
  • Disclosure of appropriate information about products and services
  • Sales activities
  • CS activities
  • Established NEC Customer Communication Centers
  • Advertising, PR
  • Holding of NEC Visionary Week
Shareholders and investors
  • Timely, appropriate provision of information
  • Promotion of understanding of the Company, acquisition of feedback from capital markets
  • ESG activity reports and exchanges of opinions
  • Financial results presentation meeting (quarterly)
  • General Meeting of Shareholders (annually)
  • NEC IR Day
  • Briefing on ESG
  • NEC Innovation Day
  • Individual meetings with analysts
  • Sustainability Advisory Committee
Business partners
  • Strengthening of partnerships
  • Construction of better supply chains
  • Fair procurement activities
  • Implementation of Guidelines for Responsible Business Conduct in Supply Chains
  • Partner exchange meetings
  • Policy briefings
  • Document Check
  • Supplier Visit Records (SVRs)*
  • Compliance Hotline
Employees
  • Understanding the status of employee engagement
  • Exchange of opinions between employees and management
  • Human resource development and evaluation
  • Promoting appropriate treatment and occupational health and safety
  • One NEC Survey (annual)
  • Pulse Survey (every three months)
  • The NEC Way Day
  • Town hall meetings with the NEC President
  • One-on-one meetings between supervisors and team members (monthly)
  • Health and safety committees
  • Labour-management councils
United Nations and international institutions, national and local governments
  • Sustainable growth of society and companies
  • Sustainable development of international society and contribution to the SDGs
  • Compliance with laws and regulations
  • Participation in global initiatives to enhance sustainability
  • Public-private sector collaboration projects
  • Policy declarations
NPOs and NGOs, civil society
  • Understanding feedback from society
  • Co-existence with local communities
  • Development of young social entrepreneurs
  • Sustainability Advisory Committee
  • Collaboration with international NPOs and NGOs
  • NEC Make-a-Difference Drive corporate citizenship activity
  • NEC Social Entrepreneurship School
  • NEC Pro Bono Initiative
Students
  • Understanding feedback from society
  • Supporting the learning of the next generation
  • NEC Future Creation Program
  • e-Net-Caravan
  • *
    Initiatives to inspect sustainable procurement requirements during routine visits to suppliers and accumulate records