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Dialogue and Co-creation with Our Stakeholders

Customers’ and society’s values are constantly changing. To supply products and services that deliver real value, NEC needs to incorporate processes for dialogue and co-creation with stakeholders into its corporate activities.

Our commitment to promoting dialogue and co-creation with stakeholders is embedded in the concept of “Orchestrating” as stated in our Purpose, “Orchestrating a brighter world” within the NEC Way. The following are examples of the main dialogue and co-creation initiatives that we conducted in fiscal 2024.

  Themes and objectives Communication method Reference
Customers
  • Contribution to resolving social issues through business activities
  • Customer satisfaction (CS) activities aligned to customer characteristics
  • Disclosure of appropriate information about products and services
  • Sales activities
  • CS activities
  • Established NEC Customer Communication Centers
  • Advertising, PR
  • Holding of NEC Visionary Week
Shareholders and investors
  • Timely, appropriate provision of information
  • Promotion of understanding of the Company, acquisition of feedback from capital markets
  • ESG activity reports and exchanges of opinions
  • Financial results presentation meeting (quarterly)
  • General Meeting of Shareholders (annually)
  • NEC IR Day
  • NEC ESG Day
  • NEC Innovation Day
  • Individual meetings with analysts
  • NEC Sustainability Advisory Committee
Business partners
  • Strengthening of partnerships
  • Construction of better supply chains
  • Fair procurement activities
  • Implementation of Guidelines for Responsible Business Conduct in Supply Chains
  • Partner exchange meetings
  • Policy briefings
  • Document Check
  • On-site Assessments
  • Third-party audits
  • Compliance Hotline
Employees
  • Understanding the status of employee engagement
  • Exchange of opinions between employees and management
  • Human resource development and evaluation
  • Promoting appropriate treatment and occupational health and safety
  • One NEC Survey (annually)
  • Pulse Survey (every three months)
  • The NEC Way Day
  • Town hall meetings with the NEC president (at least once a month)
  • One-on-one meetings between supervisors and team members
  • Health and safety committees
  • Labour-management councils
United Nations and international institutions, national and local governments
  • Sustainable development of international society and contribution to the SDGs
  • Compliance with laws and regulations
  • Participation in global initiatives to enhance sustainability
  • The 28th Conference of the Parties to the United Nations Framework Convention on Climate Change (COP28)
  • The World Economic Forum Annual Meeting (2024)
  • Public-private sector collaboration projects
  • Policy declarations
NPOs and NGOs, civil society
  • Understanding feedback from society
  • Co-existence with local communities
  • Development of young social entrepreneurs
  • NEC Sustainability Advisory Committee
  • Collaboration with international NPOs and NGOs
  • NEC Make-a-Difference Drive corporate citizenship activity
  • NEC Social Entrepreneurship School
  • NEC Pro Bono Initiative
Students
  • Understanding feedback from society
  • Supporting the learning of the next generation
  • NEC Future Creation Program
  • e-Net-Caravan