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CS (Customer Satisfaction)

Since its founding in 1899, NEC has continued to develop a corporate culture based on “Better Products, Better Services.” This means creating products and services that are more valuable to its customers. It also means that every one of us at NEC understands, considers and quickly responds to what our customers expect in order to make NEC a company that is trusted and chosen by customers.

The word “Better,” not “Best,” in our statement of “Better Products, Better Services” embodies our desire to “continuously make improvements to achieve our very best in providing better products for customers.”

“Customer Satisfaction” appears in the first paragraph of the NEC Group Charter of Corporate Behavior. We believe that improving CS (Customer Satisfaction) is critical to establishing a strong trust relationship with our customers.

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