SMB Contact Center Solution
- Solution Benefits
- Reduce response time with effective customer service
- Motivate agents with evaluation using reporting and recording features
- Gain business opportunities by responding to all customers’ calls
Smart Communications for SMBs
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce.
Built on the back of the award winning long-term field proven technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users.
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|Automatic Call Distribution (ACD)||Work Schedule |
Skill based routing
Caller-ID Based Routing
|Voice Response System (VRS)||Automated Attendant |
One Digit Dialing
|Call Recording Integration||Record & Search & Play recorded file|
|Report||Historical Report |
Real-time Report/Wall Board