SMB Contact Center Solution

  • Solution Benefits
  • Reduce response time with effective customer service
  • Motivate agents with evaluation using reporting and recording features
  • Gain business opportunities by responding to all customers’ calls

Solution Overview

Smart Communications for SMBs

The SV9100 platform is a new system, with new handsets and new applications to empower your workforce.
Built on the back of the award winning long-term field proven technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users.

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Features List

Features Descriptions
Automatic Call Distribution (ACD) Work Schedule
ACD Group
Skill based routing
Caller-ID Based Routing
Emergency Call
Call Monitoring
Whispering
Voice Response System (VRS) Automated Attendant
One Digit Dialing
Call Recording Integration Record & Search & Play recorded file
Report Historical Report
Real-time Report/Wall Board
Application APIs SMDR

Resources