Global Site
SMB Contact Center Solution
- Solution Benefits
- Reduce response time with effective customer service
- Motivate agents with evaluation using reporting and recording features
- Gain business opportunities by responding to all customers’ calls
Solution Overview
Smart Communications for SMBs
The SV9100 platform is a new system, with new handsets and new applications to empower your workforce.
Built on the back of the award winning long-term field proven technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users.
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Features List
| Features | Descriptions |
|---|---|
| Automatic Call Distribution (ACD) | Work Schedule ACD Group Skill based routing Caller-ID Based Routing Emergency Call Call Monitoring Whispering |
| Voice Response System (VRS) | Automated Attendant One Digit Dialing |
| Call Recording Integration | Record & Search & Play recorded file |
| Report | Historical Report Real-time Report/Wall Board |
| Application APIs | SMDR |
Resources
