Enhancing your guest journey
NEC’s Smart Hospitality Vision
As Technology has become the Catalyst and prime Condition for success in the International Hospitality and Leisure Industry, NEC Smart Hospitality will be the Global change agent and value driver, transforming both the guest experience, as well as the operational deliverables, of extremely successful Hospitality and Leisure organizations.
Smart Check-In for Hotel
Smart Check-In is a software solution that delivers a favorable first and last impression by allowing guests to effortlessly self-manage checking into and out of a property.
Supporting the various journeys in hospitality
Planning & Booking
More interactive experience after planning and booking, as hotel would prefer to have a closer guest relationship that leverages better communications and modern technology.
Check-in Process transitioned to a Welcoming Process. Integrated digital automated process with full travel experience Provide a welcoming experience for guests upon arrival – First Impression! Reduce queuing and waiting, Improved Guest Experiences – No more waiting in lines.
Many activities are available during a stay - Guest room, pool, gym, restaurant, lounge, spa, etc. Most guests expect an enhanced experience. Key is, what and how to provide a better Guest experience.
Departure & Post stay
Check-out process transformed into a “Next Time”, because the last experience will be remembered in the future. Provides a smooth and appropriate relationship with the customer based on Communication technology.
Guest requests can be automatically responded to by the right staff to respond in a timely manner by connecting guest room technology with hotel back-end systems. Automating requests, tasks and experiences helps increase guest satisfaction by responding quicker while also reducing costs to deliver a higher quality service.
Each guest expects a personal and unique experience, and technology enables the hotel to deliver upon a personalized experience to deliver upon the guest’s expectations and preferences. Integration into guest profile databases with communication technology supports the hotel and staff to deliver a personalized experience.
With NEC's UNIVERGE Integration Platform, essential information related to effectively running a hotel becomes easier to access and use so staff members can work smarter and customers can experience a memorable stay by helping to: Real-time reservation views and quick-find filters allow bookings, chargeable expenses and guest information to be retrieved quickly. Customized controls ensure calls are restricted as needed and invoiced appropriately where and when required.
Safety & Security
Capture Documents and validate for country regulations Guest ID authenticated through AI and Passport/ID scanner Ensuring the safety of visitors is an essential component in delivering a superior guest experience. Making sure that a traveler feels secure throughout the duration of their stay not only protects guest loyalty and a brand's reputation but also helps build repeat bookings and even organic referrals.
A suitable solution for every hotel
NEC is able to address each specific brand and hotel type with a specific property management system platform and solution set - from small to big in size, form basic to very advanced in functionality and installed & support anywhere across the globe.
NEC’s Communications and IT solutions help the hospitality industry control costs, improve staff efficiency and create an environment that makes guests want to return. Together with our specialized partners we offer a complete portfolio of solutions and NEC hotel management services to address the needs of the hospitality industry.
BYOD for Guests
NEC’s hospitality infrastructure brings a new level in services by allowing guests to remain connected to their mobile devices through the duration of their stay. The guest experience becomes enhanced by helping to:
On-premise tools, menus and functionality become easily accessible using guests’ own device conveniently with no learning curve needed.
Permitting guests to use their own device while maintaining on-site tools and apps demonstrator the establishments commitment to service and innovative to harden brand perspective.
No Missed Opportunities
By enabling guests to have the same information on their personal device as on internal device increases the chance of continued use of in-site offerings.
With NEC’s mobile solutions staff members are more easily reached and activities prioritized. Our mobile solutions also provide access to apps and information needed the most to help to:
With whenever and wherever voice and messaging locations barriers are remove and ease of access becomes possible.
With access to necessary tools when on the go handling guest requests and managing on-site amenities become straightforward and thorough.
Expanded connectivity encourages a workforce to collaborate, conference and communication more regularly for improved coordination.
Access to mission-critical apps and information provides the information needed so public-facing personnel can focus on the customer to become better brand advocates.
Easier and broader access to pertinent information enables attentive service that cultivates guest satisfaction. Streamlined and coordinated messaging permits smarter and more proficient support of high-end guest care.
Manage the Response
Using quick response codes on mobile devices enhance and make guest and employee access simple to manage.
Intuitive, easy-to-use automated interface that walks the guest through the check-in / check-out process, and Guest can choose language of choice for easy instruction. Seamlessly checks guest out, providing the guest with a detailed bill through print, email or SMS
With NEC’s open interface, property management systems (PMS) can be improved to support advanced messaging services for responsive high-end guest care. Our PMS solution streamlines and coordinates communication messaging so employees can work smarter and customers experience a memorable stay, by helping to:
Essential front and back office functions become more accessible and easier to use to speed staff response time and helpfulness.
Configuration capacity extends across single or multi-property operations to capitalize on and maintain consistent guest experiences.
When paired with NEC’s communications services, functions such as wake-up calls, room availability, maid status and VIP registration become accessible and easily managed.
Phones and handsets can be tailored to best suit staff role and responsibilities for increased satisfaction and greater productivity.
Voicemail & Wakeup
With NEC’s hospitality messaging solutions guests can take control and personalize service to meet their expectations. Setup is as easy as responding to a series of yes or no questions and helps to:
A choice of language options, guests can set and incoming callers can hear , when prompted to leave a message.
Calls, messages and even wake-up calls can be conveniently managed and controlled by guests through intuitive prompts to ensure needs and expectations are set.
Guest information lines automatically answer routine questions without delay while lessening the potential of inaccurate information being shared 24 hours a day 362 days a year.
Removing the need to direct incoming callers through operators, potential bottlenecks and potential caller frustration is avoided with callers reach guests directly.
NEC’s on-site wireless voice, data and messaging solutions offer the easy management of a single converged network and easily integration and multi-site configuration for maximum flexibility and adaptability.
With consolidated disparate paging, telephone, scanning, two-way radios, intercom, conferencing and location tags connecting and staff collaboration becomes easy.
Advanced noise suppression technology permits operation in loud environments so a call is never missed.
Designed for Use
Rugged design ensures functionality even among varied conditions or unintentional drops for continued performance.
Operator & Guest reservation
With NEC’s state-of-the-art operator and guest reservation solutions, hospitality staff can streamline the guest experience by enhancing the services delivered in a prompt, courteous and personalized manner. Our operator and reservation solutions ensure the maximum level of personal interaction by helping to:
Call queues trigger caller intelligence to ensure fast and appropriate guest handling.
Real-time profiling enhances the guest experience through customized and seemingly effortless assistance.
Single point of contact of incoming calls promotes faster response time to strengthen brand reputation.
Skill-based routing decreases the workload of receptionists allowing for an attentive front desk experience.
Alarming & Mobility
NEC’s communications solutions elevate responsiveness with interfaces and alarms configurations that notify and permit action when time is of the essence. Device and text-based message compatibility enhanced reach and immediacy by helping to:
Voice and text messages can be distributed to a large number of mobility users with relative easy.
When needed conference calls can be automatically established and recorded for future use and examination.
Should an emergency occur a central alert notifies appropriate personnel across various medians such as voice, text and email to promote awareness.
Location configurations made possible precise placement to locate staff and send support assistance where and as needed.
IT & Communications Infrastructure
With NEC’s communications servers and applications easy of use and rich functionality makes for more satisfied staff members and guests. Advanced communication capabilities better meets guest expectations to increase overall service satisfaction by helping to:
Secure availability of files and data where and when needed keeps the focus on serving guests and not the information required.
The flexibility to readily customize infrastructure from basic to advance feature and anything in between ensure a system perfectly suited to an establishment’s particular requirements.
Centralized management systems permit easy and convenience handling of day-to-day tasks all from a single point of entry.
Converged environments of voice and data applications provide reliable service 24/7 and all year long for content and consistent guest experiences.
Virtualization & Hosted Delivery
With NEC’s cloud-based communication services, a range of comprehensive virtualization and consolidation solutions become possible while bring cost efficiency and agility to an hotelier IT infrastructure. This flexible deployment method helps to:
Lower Overhead Costs
Maintenance and upgrades become a thing of the past while pay-to-grow planning aligns services and solutions to actual need.
Fast provisioning of applications, features and service provide a level of agility for top tier guest experiences.
A robust suite of cloud solutions provides high available and cost efficient alternatives in scale and scope to meet rapidly evolving guest and property requirements.
The highest level of security and performance becomes possible with award-winning technologies that offer redundancy and recovery protections and issue resolution.
Smart Hospitality case studies