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NEC speech translation service helps businesses communicate with tourists

Tokyo, October 2, 2017NEC Corporation (NEC; TSE: 6701) today announced the launch of a multilingual speech translation service that supports communication at airports, hotels, department stores and other facilities serving international visitors to Japan.

With the use of a high precision translation engine developed by the National Institute of Information and Communications Technology (NICT), this service provides support designed for the service industry in Japanese, English, Chinese and Korean languages. A single unit comfortably enables two-way conversation by quickly and conveniently displaying text translations.

Moreover, the service builds a database of information based on user conversations in order to provide reports on what inquiries were handled at what times. This helps to understand the interests of international visitors and the challenges they encounter throughout a wide range of situations, thereby helping to enhance overall hospitality.

In addition to a service app that works on smartphones and tablets, NEC is also providing a dedicated compact terminal for business use in order to ensure that the service can be used throughout a comprehensive range of business scenarios.

"In recent years, the number of international visitors to Japan has been on the rise. The Japanese government has set a goal of reaching 40 million international visitors by 2020 and 60 million by 2030. Accordingly, it is increasingly common to serve customers in a language other than Japanese, and service businesses are faced with the challenge of acquiring multilingual staff. This service aims to address that issue and support service enhancement," said Hiroshi Kuzuno, General Manager, System Integration & Services Market Development Division, NEC Corporation.


About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.  For more information, visit NEC at

The NEC Group globally provides "Solutions for Society" that promote the safety, security, efficiency and equality of society. Under the company's corporate message of "Orchestrating a brighter world," NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. For more information, please visit

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