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Personalized Lounge Experience

Welcome to your own Airport Lounge

In the competitive air travel industry, airport lounges are more important than ever as they are a key component of many traveler’s journeys, especially for business travelers and other frequent flyers. But as air traffic passenger volumes have increased, many airport lounges have become increasingly crowded and this has made them more difficult to manage while maintaining a high degree of quality at the same time, which leads to a diminished customer experience.  Airlines therefore are constantly in search of new ways of providing a better user experience to VIP passengers when they visit an airport lounge.

NEC offers an airport VIP customer biometric authentication solution which can help airport operators and airlines provide a better user experience to their most valued customers. By using biometric authentication, a VIP customer can seamlessly enter and exit an airport lounge without the need to provide multiple identity documents, boarding passes and loyalty cards. A biometric, secure identity token can also be combined with other sources of information including traveler’s airport lounge preferences, such as food and drink requirements and other specific needs. This service can deliver a highly personalized and customized airport lounge experience to each individual traveler.

Offering a biometric airport lounge authentication solution can yield many benefits to airlines and other airport lounge operators. Eliminating the need for manual identity checks saves time for airport lounge staff, which can be diverted to providing better customer services. Biometric technology also offers a high degree of security, so lounge operators can ensure that only authorized customers are able to access the premises. Seamless payments can also be integrated to save the time of lounge staff as well. The individual needs of specific passengers can be targeted, which can overall make the airline’s user experience unique and hence more competitive.

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