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Customer Order Management

FlexProcess Customer Order Management (COM) is uniquely designed to meet diversifying customer requirements. In addition to providing all of the traditional functions associated with order entry, reservation, shipping and invoicing, COM focuses on details of order entry and shipping for better customer services. COM also provides flexible features to adjust and execute the businessprocesses automatically in accordance with changes in customer needs and market trends.

Trading Partner Networks

The Trading Partner Networks gives you a graphical way to map out your entire supply chain of sales and distribution channels, such as customers (order-by, ship-to, invoice-to), brokers, and freight carriers. These networks provides default information during order entry, and are used for sales analysis, etc.

Order Automation Designs

Most of Sales applications require modifications of codes to change the process flows for each customer and/or product. Using the FlexProcess Automation Designs, actions (i.e. price setting, inventory allocation etc) to be executed are defined for events (i.e. order entry, quantity change, shipment, invoice, etc.), thus allowing operational process changes without modification to the package's own codes. User defined actions can be developed and plugged into the automation designs as well.

Possible actions can be those already included in FlexProcess, or the user may incorporate programs implemented with their own logic into the automation designer to allow dynamic action.

Innovative Flexibility

FlexProcess COM provides the innovative feature of Market Profile to allow you to easily and flexibly define trading rules for any combination of companies, lines of business, trading partners, and resources. Segments included in the market profiles are :

  • Basic rules (billing method, base UM, order entry profile, order automation etc)
  • Shipping rules (back orders / partial shipments / lot restrictions / priorities etc)
  • Invoice rules (invoice frequency, invoice consolidation, payment terms etc)
  • Pricing rules (Price determination factors : trading partner, date etc)

Market profiles can be created to apply to many customers or tailored to just one customer.