Contact Center

Q-Master

Q-Master is a fully-featured multimedia contact center solution offered at a price point targeted to the small and mid-sized business. Q-Master is built with the foundations required to operate a world class contact center environment

where your business will:

• - Improve response and customer service levels
• - Lower abandonment
• - Gain better information management
• - Improve staff productivity and lower operating costs
• - Increase revenues
• - Provide effective handling of your most important customers
• - Decrease employee turnover in the call center

Q-Master will join your NEC phone system with your data network for CTI (Computer Telephony Integration). Q-Master is modular allowing you to customize your contact center to determine exactly how each phone call, email, fax, and web based interaction will pass through your organization at any given time of the day. You invest in only those modules that are most important to you.

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