Our technical support by mail service can be used for one month starting from the first use. This service can be used before or after using the conformance center. (Charges apply.) To receive this service, you must first sign a technical support service contract.
Our technical support specialists visit your office to provide development support. (Charges apply.) To receive this service, you must first sign a technical support service contract.
The following menu is provided (free of charge) to partners who have signed technology disclosure and licensing agreements. Note: This menu does not apply for “messaging systems” or “billing” protocols.
Technical conference: during a period of 60 days from the start of the contract, you may hold technical conferences with our engineers for maximum 8 hours.
Technical support by mail: during a period of 180 days from the start of the contract, you may submit up to 40 technical questions by e-mail.
In cases where technical support by mail is needed beyond the 180-day contract period, this technical support by e-mail
service can be used for one month starting from the first use. This menu can be used before or after using the conformance
center. (Charges apply.)
For “messaging systems” or “billing” protocols, use this service.
To use this service, you must first sign a technical support service contract.
Our technical support specialists will visit your office to provide development support. (Charges apply.) To use this service, you must first sign a technical support service contract.
