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URL: A link is opened in a new window.https://erepair.zonesic.nec.co.jp/world/login/newlogin.asp
The e-Repair Service is a web-based repair information service of NEC Telenetworx, and is provided for customers to follow-up the status of their repair orders. Repair order statuses and past order histories can be traced from the repair information database.
While it is possible to query the repair status of a faulty unit by entering the unit name or serial number on the corresponding field, a customized search function called "Advanced Search" is provided for detailed search options. The search results can also be saved as a document on the PC in CSV format.
Customer is able to refer to the e-Repair service in order to obtain all information of their equipment repair status.
e-Repair Service provides the following.
Shows up-to-date repair statuses, with repairs being sorted according to control number, date received, customer name, MRA/MS number, device name, unit name, EXGO date and FOB date.
You can download the information onto your PC, in CSV format, by clicking "File Out".
By clicking a control number link from the control number column of the repair status, the repair information details of that particular control number will be shown. Here you can find more detailed status tracking information.
Use this for categorized searches. By clicking one of control number, date received, device name, unit name, unit code, or serial number, a list of all items under the relevant category is shown. Each item in the new list can be clicked and you will be directed to the repair status window.
This provides manual input of information under the search categories of control number, MR/MS number, customer, device name, unit name, serial number, status and date received.
This page shows the stages for a repair order and job, from reception of the goods by the repair center until completion and export. Each stage shown in the sequence corresponds to an entry in the "Status" column of the repair status window. From here, the customer can know what stages in the repair process were already completed, as well as what remains to be completed.
Sends an e-mail message to the TeleNetworx repair center, using the default e-mail client of your PC.
