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SMS Notification

SMS Notification allows telephone operators to enter customer details on an SMS web page upon the receipt of a customer request for parcel pickup and delivery. This SMS notification message is then sent to the driver and their supervisor. The driver sends an acknowledgment of receipt of the SMS, and when the customer’s requested pickup is complete, the driver reports the completion to both the operator and supervisor, allowing supervisors to check the progress of customer requests.

Benefits

Prompt action

  • Customer requests can be followed up with a prompt response.

Better communication

  • Enables better communication and organization between field staff, office staff, and the customer.

Improved progress supervision

  • The progress of customer requests can be followed up easily because supervisors are able to check the status at each pickup point.
  • Customer call logs can be analyzed to enable effective allocation of support staff during peak hours.