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Field Service
Field Service Solution enables field service organizations and construction companies to effectively carry out jobs such as equipment inspections and machine repairs in the field by using smart devices. Field Service Solution allows field service organizations to smoothly dispatch technicians to the work site and makes it possible for the technicians to check job details, customer profiles, service histories, and parts inventories while onsite. This solution also lets construction companies to check material inventories, manage worker schedules, and view plans and drawings while at the construction site.
Benefits
Schedule technician dispatches more efficiently
Field Service Solution enables technician visiting routes to be paired in advance with work procedures to create optimal visiting routes. The progress and current locations of technicians along their routes can also be tracked by using GPS. Regular visiting schedules can also be set up daily, weekly, or in the time period that suits your business.
Enhance the productivity of field technician work
Information received from customers at the call center such as engineer dispatch requests and job request details, as well as work details, progress reports and other information input by technicians in the field, is collected in the master server. This information can then be linked with the information in other systems to enable parts inventories and customer service histories to be checked online. This eliminates the need to wait for information to be passed on from the call center, allowing onsite work to progress more smoothly.
Supervisors working at construction sites also have online access to the plans and drawings stored on the master server. This means that large-scale drawings can be checked even at the most cramped construction sites, improving work efficiency.
Reduce labor and administration workloads
Data input by field technicians to their smart devices is stored on the master server and linked with the data in other systems, saving the time previously required to fill in paper orders and manually enter data into the ERP system.
Work details, progress reports and other information input by technicians in the field is also stored on the master server. This information can be accessed by managers, allowing them to check the progress of each worker without having to receive individual progress reports, leading to reduction in each worker’s administrative workload.
Increase revenue
Field technicians performing repairs or carrying out scheduled maintenance can check details such as warranty expiry dates and equipment repair histories from online customer profiles prior to visiting the customer. The technicians can then utilize this information to make specific proposals to customers to renew their maintenance contract or enhance their equipment and facilities, increasing revenue.
