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Field Services
Field Services enables field service organizations to effectively carry out equipment inspections and machine repairs in the field by using smart devices. Field Services effectively manages all jobs in the field service process, from receiving customer requests, dispatching technicians, and solving problems, to billing the customer. With Field Services, organizations are able to optimize their services and improve service efficiency.
Benefits
Enhance the productivity and visibility of field technician work
- Field Services optimizes visiting routes and technician dispatch, and at the same time tracks the progress of order completion by technicians with use of GPS.
Reduce administration costs
- By using smart devices, technicians save the time previously required to fill in paper orders and manually enter data into the ERP system.
Increase revenue
- By referencing customer profiles and repair histories in the field, technicians can propose appropriate upgrade services and products.
