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Customer Management
Customer Management allows sales processes and customer relationships to be managed by using smart devices. Information such as purchasing / inquiry information available can also be stored. In addition to managing activities, orders, and contacts, Customer Management provides features for searching for prospective customers, conducting advertising campaigns, creating contact lists.and referring to customer’s profile. Vehicle Valuation, for example, is an online real-time data collection application designed for car dealers to enable them to manage information about the nationwide car trade by using smart devices.
Benefits
Provide better customer service
- Product purchase history can be tracked based on customer data such as purchased items, allowing sales staff to offer replacement products or new accessories when existing products require repair.
- Advertising campaigns and special offers can be tailored to prospective customers by analyzing their attributes or purchase history.
- Introduce new products / services to customer effectively with use of smart devices.
Optimize operations (applicable for Vehicle Valuation)
- Each valuator can refer to prices quoted by other valuators, allowing them to provide a quote in the same price range.
Build a prospective customer base (applicable for Vehicle Valuation)
- Accumulate information on potential customers who are looking to sell their existing car and replace it with new one.
