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Operation Support Service

To support customer’s IT operation globally, NEC will provide operation support service such as helpdesk, onsite support and monitoring. By utilizing this operation support service, customer will be able to manage global IT operation efficiently and concentrate on much valuable core business.

Global Helpdesk

We provide a single point of contact by multilingual for user inquiries such as hardware troubles, software operating instructions, trouble shooting and other service requests. We can also provide l1 support for enterprise applications as SAP or others.
The collected data  by helpdesk service will be accumulated and analyzed for the improvement of each operation service afterward. These data can also be used for information source to identify the issues and points of improvement which the company holds.

Global Helpdesk Image

Global Onsite Support

Engineers in the local area will visit users and provide onsite support service. By cooperating with global helpdesk, we will provide each service menu from NEC Global Services ® to the local site. For example,  with escalation from global helpdesk, local engineers will visit the user’s site and resolve the problem when hardware or software trouble occurs dunder global client management service. We will also be able to provide Hands & Eyes support to the enterprise applications as SAP or others. In concert with each overseas subsidiary, NEC offers consistent services based on the NEC Global Services ® Standard, and stands ready to meet our client’s needs in the best way possible.

Global System Monitoring

NEC will provide 24hr remote monitoring for networks and servers from NOC(Network Operation Center) so that stable operation, speedy incident resolution and security enhancement will be enforced. By utilizing portal sites, customers will be able to comprehend the real time situation and then may be able to strengthen governance.