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Desktop

NEC will provide and manage the office desktop environment for Client devices (PC, thin client, tablet, etc.) and phones. By managing issues on system resources and/or troubleshooting properly, NEC will continue to provide desktop environment which has high cost performance and support reducing TCO (Total Cost of Ownership).

Basic&Office Software

NEC select the appropriate Operation Software and application software which should be used in office, and provide implementation, configuration and operation management. And by combining with Global helpdesk service, prompt response to the user’s inquiry and troubleshooting will be enabled.

Global Client Management Service

NEC will manage lifecycle of client terminals (PCs, thin clients, tablets, etc.) in local sites through  procurement, establishment, setup, operation, maintenance, updating, removal and replacement, and provide efficient client terminal operation. Service requirements and incidents from users are received at helpdesk and we will dispatch onsite service when needed. The operation and incident records for client terminals will be reported to the customer periodically and be utilized for operation visualization and continuous service improvement. Other vendors client terminal will be supported as well.

Global Client Management Service Image

Phone/VoIP

In introducing telephone system (telephone sets, softphone, IP-PBX, Legacy PBX), NEC will manage survey, planning, designing, procurement, construction, education, operation and maintenance comprehensively.
We select the most suitable vendor taking into account existing facilities and operation environment.
In introducing VoIP, we review the existing network in cooperation with IP Network service. Also in operation phase, we provide various kinds of management service such as phone number management (plan numbering, allocation of telephone number, phone book management, etc.), phone terminal management (addition, relocation and disposal of phones) and PBX management (PBX operation, setting change, repairs). We are also compatible with switchboard number changes accompanied by layout change or organization change.