Service contracts
NEC Global Services® are safe, high quality and offer the optimum solution to clients. The foundation of this guaranteed safety and reliability is the contract agreement process, based on the SLA.
Four service contracts
For the NEC Global Services®, we offer 4 service contracts, corresponding to each service introduction process. NEC's expert team, with its rich knowledge and experience, offers speedy, high quality services, from surveys to understand the needs of clients to IT operations for actual operation and management of IT systems.
SLA contract and guarantee
The service contract for NEC Global Services® is based on the SLA which clearly specifies, point by point, the service content decided on beforehand by the client and its partner NEC.
In general, there are 3 levels of guarantee for the service contract: organization authentication, work guarantee and operation guarantee.
Organization authentication relates to what qualifications NEC has as an organization, in specific terms guaranteeing that NEC holds ISO9001 and various other types of certification.
Work guarantee embodies details that are decided beforehand with the client, for example the frequency of regular maintenance and report meetings, and provides a firm guarantee that we will carry out this work.
Operation guarantee represents the highest level and guarantees the yearly availability of the network and servers etc. If you enter into this type of contract with us, NEC can operation guarantee rates at extremely high values.
With NEC Global Services®, of these three, the details of work guarantee and operation guarantee are specified by the SLA.
Service category
There are 3 categories of service available with NEC Global Services®: the standard service, optional service and add-on service. Service content and fee are set separately for each service category and the final service contract content and service fee are determined in accordance with which service the client selects.
Service fee
For NEC Global Services®, service fee can be calculated and presented to give one of 3 types, corresponding to what combination of service category and service level, both described above, is adopted. This allows the client to make quantitative comparisons of IT service investment and expected benefit.
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