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Consumer Issues

A large number of NEC's businesses are made up of business-to-business (B2B) operations targeting enterprises and other business operators.
Based on the concept of "Better Products, Better Services" since its foundation, NEC is seeking to address "consumer issues" in B2B operations, as well as in business-to-consumer (B2C) operations.
To this end, NEC is promoting business activities from the perspective of general consumers through a "business-to-business-to-consumer" approach. In the process, NEC aims to help to solve social and environmental issues together with customers.

NEC believes that improving customer satisfaction(CS) is vital to building relationships of trust with customers.
Based on feedback obtained through customer satisfaction surveys and customer consultation centers, NEC investigates the cause of problems and examines measures to address them. Through internal enhancement activities, NEC strives to enhance customer satisfaction.

NEC will continuously provide high-quality and safe products based on the motto of "Providing Better Products, Better Services; Putting Customer Satisfaction First." NEC strives to enforce rigorous adherence to this approach, which has been established as a core quality and safety principle.

In a society where IT and networks are becoming increasingly integrated, devices, services and systems that are easy to use are needed to ensure that many different people can have greater access to information. NEC is promoting universal design (UD) across the NEC Group as part of realizing the Group Vision of "an information society friendly to humans and the earth."