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Earn Customer Trust

NEC considers customer value from a social perspective and seeks to work with customers to find solutions to social issues. Accomplishing this goal requires strong customer relationships built on trust. NEC is continually focused on building customer trust through initiatives targeting increased customer satisfaction (CS), quality and security.

NEC believes that improving customer satisfaction (CS) is vital to building relationships of trust with customers.
Based on feedback obtained through customer satisfaction surveys and customer consultation centers, NEC investigates the cause of problems and examines measures to address them. Through internal enhancement activities, NEC strives to enhance customer satisfaction.

NEC will continuously provide high-quality and safe products based on the motto of "Providing Better Products, Better Services; Putting Customer Satisfaction First." NEC strives to enforce rigorous adherence to this approach, which has been established as a core quality and safety principle.

In a society where IT and networks are becoming increasingly integrated, devices, services and systems that are easy to use are needed to ensure that many different people can have greater access to information. NEC is promoting universal design (UD) across the NEC Group as part of realizing the Group Vision of "an information society friendly to humans and the earth."

NEC is conducting social contribution activities in consideration of the interests and advancement of all stakeholders, including local communities, as part of efforts to fulfill its corporate social responsibilities (CSR) as a “good corporate citizen.”