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CSR Management
Main Activities and Results (Fiscal 2013)
CSR-driven management initiatives during fiscal 2013 are outlined below under each of the three basic policies.
1．Strengthen Risk Management and Enforce Compliance
The reinforcement of risk management and compliance have been high-priority issues within NEC's CSR-driven management approach since April 2004, when NEC took steps to strengthen the CSR promotion framework (such as by establishing the CSR Promotion Unit and the CSR Promotion Committee). In April 2007, NEC revised the promotion framework to upgrade risk management and compliance across the NEC Group. These measures included establishing the Risk Control and Compliance Committee and the Risk Control and Compliance Division as a dedicated division. NEC Corporation selects priority risks that may significantly impact the NEC Group's continuity, and implements countermeasures focused on these risk factors.
Please refer to the following links for information about main activities during fiscal 2012.
2．Contribute to Solving Social Issues Through Business Activities
To ensure the sustainable development of customers, society and the NEC Group, it is important for operating divisions within the NEC Group to help actively solve issues faced by society and customers through their respective business activities, while harnessing these activities to sharpen NEC's competitive edge.
To promote the creation of common value, NEC believes that it is crucial to foster employees’ sensitivity to society. Based on this approach, NEC is pressing ahead with the following activities.
(1) CSR Convention 2012
- Held in the NEC Headquarters auditorium on July 24, 2012. Attended by 407 individuals, including 12 NEC officers and employee-award recipients.
As part of NEC CSR AWARDS 2012, Mr. Endo, NEC President, presented the Grand Awards and Special Quick Response Award. In addition, a keynote address was given by Mr. Takashi Tsuchiya, President of The Ogaki Kyoritsu Bank, Ltd.
n the NEC Headquarters atrium, a photo exhibition was held to present the activities of the NEC “TOMONI” Project, an initiative to support the recovery from the Great East Japan Earthquake.
CSR Convention 2012
Presentation of NEC CSR AWARDS Grand Awards
【Environment Category】
(Japan) Development of energy-efficient server/storage capable of operating at an external ambient temperature of 40ºC
- NEC
- NEC Computertechno, Ltd.
【Customer Satisfaction Category】
(Japan) Call center customer satisfaction enhancement activities for East Japan Railway Company (JR East)
- NEC Networks & System Integration Corporation
- NEC India Pvt. Ltd.
【Social Contribution】
(Japan) Donation of herbal candles and folded cranes with flower seeds for the victims of the Great East Japan Earthquake in Fukushima
- NEC Soft, Ltd.
(Overseas) Support for areas affected by flooding in Thailand
- NESIC (Thailand) Ltd.
【Special Quick Response Award】
- Measures to continuously improve turnaround time (response time) by the entire business division
- NEC
(2) CSR Awareness-Raising Seminar–Converting social issues and needs into sustainable businesses
The CSR and Environmental Management Promotion Division and the Institute for International Socio-Economic Studies (IISE) are cooperating to conduct in-house CSR awareness-raising seminars designed to convert the solution of social issues into customer and market needs and thereby develop new sustainable businesses. (IISE is an NEC Group think tank that conducts surveys and research focused on issues and future trends brought about by advancement in IT, and makes recommendations to society based on its findings.)
In fiscal 2013, a seminar based on the theme of “Possibilities for ICT Business in an Aging Society” was held on February 8, 2013 at NEC Headquarters.
3．Promote Communications With Stakeholders
(1) Activities by stakeholder group
Individual divisions within NEC use a variety of methods to communicate on a daily basis with a range of stakeholders, including customers, shareholders and other investors, suppliers, NPOs and NGOs, local communities, and employees. For details on communications with each targeted stakeholder group, please visit the web pages listed below.
(2) Comprehensive stakeholder communications
Response to evaluation by SRI research, media and other organizations
Each year NEC receives questionnaires from numerous SRI research, media and other organizations to assess CSR-related activities. We treat these as important requests for CSR-related information from society as a whole. After completing the questionnaires, we present issues to the relevant divisions and encourage them to make improvements in order to make ongoing internal improvements and enhance the results of external evaluations of NEC.
Please see the following "External Ratings and Reviews" section for details on external rating and reviews in fiscal 2013.
＜Main External Evaluation Results＞
Inclusion in 4 major SRI indices
Inclusion in SRI funds (investment trust products, etc.)
- Nikko Eco Fund
- Sumishin SRI Japan Open-Good Company
- Nihon SRI Open-Kizuna (Ties) and others
CSR Media Ranking
- Included in “Global 100 Most Sustainable Corporations in the World”: 95th place
- Fortune magazine’s “The World’s Most Admired Companies” Industry CSR Ranking (2012): 10th place in industry
- Included in East Asia 30 at the Asia Future Forum for a third consecutive year
Response to customer requests (corporate customers) to address CSR-related issues
As a supplier, NEC receives various requests from customers (companies and government agencies, etc.) to address CSR-related issues relating to supply chain management, including human rights, occupational health and safety, the environment, and corruption prevention measures, through such means as questionnaires as well as demands to observe customer codes of conduct that apply to suppliers. NEC believes that it is important to respond properly and promptly to such requests, particularly from the perspective of customer satisfaction. In fiscal 2012, NEC actively responded to such requests from customers based in Japan and overseas, and in the process convinced these customers that NEC is a trustworthy partner.
Stakeholder engagement
Disclosure of CSR-related information to employees
"NEC LIFE"(English Version), a global Web-based in-house magazine for NEC Group employees
From November 2010, a Web-based in-house magazine for NEC Group employees in Japan "NEC LIFE" began carrying CSR-related articles in a section entitled "CSR: Gateway to Humans and the Earth." The articles give employees information about global CSR-related trends, NEC activities, external evaluation and other topics, providing information for use in daily business and helping to boost motivation.
In fiscal 2013, NEC increased employees’ understanding by providing clear explanations of various issues, including conflict minerals, CSR procurement, the CSR Report, and the “TOMONI” project supporting post-quake recovery efforts in the affected regions.
Monitoring and Improvement
NEC regards the CSR Web site (NEC CSR Report) as a useful tool for promoting PDCA management of internal CSR-related activities originating from feedback from society.
NEC lists in the CSR Report the objectives, achievements and progress, degrees of completion, and other elements for overall CSR management and each CSR-related policy initiative (compliance, risk management, business continuity, information security, the environment, human rights, diversity, human resources development, occupational health and safety, customer satisfaction, quality, universal design, and social contributions, etc.) in the previous year, and clarifies issues, leading to new objectives for next year. In line with this approach, we believe that ensuring the steady execution of the PDCA (Plan-Do-Check-Act) management cycle is vital to enhancing CSR management.
n fiscal 2013, NEC established new medium-term CSR management objectives for each element.
In line with this approach, we believe that ensuring the steady execution of the PDCA (Plan-Do-Check-Act) management cycle is vital to enhancing CSR management.
Stakeholder review based on ISO 26000
It is equally important to incorporate the viewpoints of a diverse array of stakeholders, not only the corporate perspective, in this process to identify CSR management issues and effectively achieve improvements through PDCA cycles.
NEC has adopted the approach of ISO 26000 (guidance on social responsibility), which was published in November 2010. Based on this approach, NEC has introduced stakeholder reviews in partnership with the CSR Review Forum (CRF) made up of specialized NGOs in each field, in order to reinforce monitoring.
NEC conducted a dialogue between the relevant internal divisions and CRF based on the ISO 26000 approach. This dialogue identified priorities for achieving the NEC Group’s sustainable development and promoted greater awareness of related improvements. This stakeholder dialogue will be put to good use in NEC’s activities in fiscal 2014.
Please follow this link to view the stakeholder review webpage.
External Ratings and Reviews
The main results of external ratings and reviews of NEC's CSR-related activities for fiscal 2012 are listed below. Please refer to this page for details of NEC's inclusion in SRI (Socially Responsible Investment) indices and SRI funds (mutual fund, etc.).
Participation in Activities of External Organizations
United Nations Global Compact
In 2005, NEC became a signatory to the United Nations Global Compact. The Global Compact commits enterprises to uphold ten principles of business activities relating to human rights, labor, the environment and anti-corruption.
NEC frequently participates in activities as a member of the Global Compact Network Japan, the local UNGC network in Japan.
In fiscal 2013, NEC Europe Ltd. and NEC (China) Co., Ltd. participated in local UNGC networks in their respective regions.
JEITA Responsible Minerals Trade Working Group
NEC has participated as a leading corporate member in the Responsible Minerals Trade Working Group organized by the Japan Electronics and Information Technology Industries Association (JEITA), and is promoting activities to address the conflict minerals issue in concert with the industry. For details, please follow this link.
