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Customer satisfaction appears in the first paragraph of the NEC Group Charter of Corporate Behavior. NEC expects all group members actions to revolve around the customers.
With 1,200 quality promoters taking the lead in Japan and overseas, respective worksites do various things to attain higher customer satisfaction.
In addition to organizational-level efforts, work by individual corporate members is also important in order to achieve higher CS. Having quality promoters in the center, all corporate members must focus on the customers and think about what they can do to enhance CS.
So organizational-level efforts by our quality promoters and improvement efforts by individual workers on site are the two major driving forces behind NEC's CS enhancement activities.
The main roles of quality promoters are as follows.
At NEC, one of the ways we improve the level of customer service is to use customer feedback from CS surveys and customer contact points to identify issues and study ways to improve them, thereby leading to improvements in the related business divisions.