Lifeline Infrastructure

Infrastructure supporting the “multiservice”
“uninterrupted service” evolution

Global urbanization is accelerating the diversity and complexity of production and daily life infrastructures.
Using advanced and flexible ICT systems to reduce differences between regions and time zones and realize 24/7/365 uninterrupted infrastructures, NEC is continuing to provide important resources safely and efficiently.


What is the “multiservice” evolution?

As lifestyles and customer needs diversify, the services required are also diversifying. For example, convenience stores now not only just sell products, they also provide a variety of services.
Customers can use financial services on ATMs, pay utility bills, and make and receive home deliveries at store locations. By increasing the range of services, such stores have become sites where people gather. And, as a result, they are being transformed into “sites where services gather.” Thanks to the “multiservice” evolution, services will play an even greater role as daily life infrastructure. The “multiservice” concept whereby diverse services such as logistics, finance, government, healthcare, and welfare are flexibly and seamlessly connected will further accelerate.

Realizing “uninterrupted” services with “uninterrupted” infrastructure

Advanced technologies and unquestionable reliability are being demanded for “uninterrupted” infrastructure. For critical infrastructure facilities such as airports and power plants, for example, this means utilizing information and communications technologies (ICT) such as artificial intelligence (AI) and the Internet of Things (IoT) for surveillance systems and preventive maintenance that detects anomalies in facilities and equipment.
For transportation systems such as railways, this means safe and secure operations based on traceability of inspections and repairs through IoT technologies like RFID. By leveraging its track record and knowhow cultivated from operating critical infrastructures, NEC will make “uninterrupted” services in daily life infrastructure a reality. NEC is developing AI technologies for preventive maintenance that automatically detect system anomalies and creating IoT technologies to enable visualization that allows users to comprehend store systems in their entirety. Our diverse “uninterrupted” services realized in response to Japan’s rigorous demands will be expanded globally in the future.
Meanwhile, when we turn our eyes to the world, we see a variety of challenges related to infrastructure facilities. Visualization of logistics systems, measures against traffic congestion and increased energy consumption that occur as people concentrate in urban areas, and infrastructure facilities such as financial systems that the poor can also use are becoming urgent issues in newly developing countries. ICT will contribute greatly to addressing these issues faced by countries around the world.

Flexibly and seamlessly connect diverse services through use of ICT such as AI and IoT to achieve a “multiservice” evolution

Advanced biometrics technologies
contributing to the creation of new services

Going forward, a variety of new services will arise. These include the use of public transportation without physically paying each time; the use of Blockchains that allow buyers and sellers to do business directly without a middleman; and the use of the My Number*1 card to expand services. Establishing reliability and convenience for such advanced services is becoming even more critical.
In addition to improving the efficiency and convenience of services, NEC is applying its biometrics technologies such as Fingerprint Identification and Face Recognition, ranked No. 1*2 in the world, to create safe and secure user environments.
Through the use of its ICT technologies, NEC will continue to contribute to realizing “uninterrupted” infrastructure that supports society and “uninterrupted” services that support people’s lives.

  • *1
    An individual identification number assigned to residents in Japan under the Social Security and Tax Number System.
  • *2
    Ranked No.1 in National Institute of Standards and Technology (NIST) benchmark testing.

NEC initiatives for the future

NEC is engaged in realizing highly reliable and convenient services and creating new value in diverse fields such as efficient infrastructure facilities.


Utilizing My Number card safely and conveniently
Expanding use of My Number card to government, private-sector, and financial services

By combining My Number cards and biometrics technologies such as Face Recognition, services that increase reliability and convenience can be realized.
These include payment of public fees that accompany an address change and user authentication for shopping online and opening banking accounts.
NEC is engaged in cutting-edge efforts to expand the use of the My Number card, such as linking it to next-generation terminals (photo, right) and wearable devices.

Contributing to infrastructure-building in newly developing countries
Providing logistics and transportation systems globally

In India, NEC is supporting the development of an integrated platform that uses IoT to gather in the cloud location information of items being transported and enable visualization of the entire logistics system. In addition, NEC is deploying transit smart card systems that help reduce traffic in urban areas in several countries around the world. From here on, NEC will continue to use its advanced ICT technologies to expand safe and efficient infrastructure facilities to each region of the world to meet their needs.

Reading NEC Vision Book 2017

More information about NEC's vision for social value creation and the steps we are taking to achieve this vision can be found in NEC's Vision Books.