How can NEC elevate your performance to lead from the front?Gartner Symposium/ITxpo 2011October 16(Sun)-20(thur), Orlando, Florida
Speaking Session
| Patient Navigation-Using Advanced Contact Center Technologies at Virtua Health | |
|---|---|
| Date/Time | Oct. 18 (Tues), 2011 / 12:30 - 13:30 |
| Location | Oceanic 7 |
| Speaker | Annie Moore-Cox, Senior Accounts Manager, NEC Corporation of America |
| Guest Speaker | Michael Capriotti, Executive Director, Access Center, Virtua Health |
| Presentation Description | Patients using Virtua's Access Center, with its expert patient navigators, are evidencing a 50% higher - Contribution Margin. Better communication between patients, services, and providers, coordination and follow through with recommended care, plus more productive appointments are among the many benefits of applying advanced contact center technologies. |
Related links
