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TORO National Support Network Unified Communications Solutions Manufacturer contact center enhances productivity and improves its customer service ratings by 15% using NEC's unified communications.

A company's contact center is often its primary-if not only-source of human interaction with customers, particularly after a purchase. The quality of service contact-center employees provide can have great influence on customers' decisions to make repeat purchases or refer others.   ...Read more

(Mar 10, 2010)